The ZOOM+ mantra is twice the healthcare at half the price and 10 times the customer delight. Millennials drive early adoption of next generation healthcare ZOOM+ Specialists clinic (photo courtesy of ZOOM+) In particular, ZOOM+PHI is in alignment with the sections on Relationships and Peer to Peer Networks Will Become Central, New Health Plans, New Health Benefits, and New System. Thus far, I have yet to find an organization that more fully encompasses the 95 Theses for a New Health Ecosystem than ZOOM+PHI. Just as old telephone carriers were saddled with legacy infrastructure, Kaiser (and other legacy systems) are saddled with massive infrastructure including clunky, absurdly over-priced IT and expensive medical infrastructure optimized for the old fee-for-service disaster. In other words, they are a Kaiser Permanente for the 21st century without the baggage. While ZoomCare (now re-branded as ZOOM+) has been going for close to ten years as a chain of consumer-friendly retail clinics, ZOOM+PHI was just launched this year as a full blown integrated healthcare delivery system and plan. The typical health plan is a "rotary phone" whereas ZOOM+PHI is the iPhone of healthcare - a modern, tightly designed next-generation platform for health. ZOOM+PHI isn't your father's Oldsmobile health plan.
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